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Access & D/deaf Customers

Find out about Access at Leeds Festival

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Access at Leeds Festival

At Leeds Festival we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Leeds Festival) have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Access is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Leeds Festival has a dedicated Access Team working all year round to constantly improve the experience for Access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers who run the information tent within the Access Campsite.

Applying for Access

In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities at Leeds Festival complete and submit an Access Requirements Form prior to arriving on-site.

ACCESS REQUIREMENTS FORM

Our 2021 Access Requirement Form is: Currently Unavailable

Check back here nearer the event, or sign up to the Access Mailing List to receive a notification when our our form goes live. Notifications are usually sent out in the January prior to the event.

REQUIRED DOCUMENTATION

When applying for access at Leeds Festival we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are:

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical professionals letter (To be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

ACCESS DATABASE

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

TIMELINE

We aim to process all applications within 4 weeks of customers submitting an Access Requirements Form; however, due to demand, this is not always possible.

Once your application has been approved we will send a confirmation email, detailing the facilities you have requested access to, and confirming your PA Ticket (if applicable).

Nearer the event successful applicants will also be sent an email containing a downloadable Access Guide.

Access Guide

Everyone who successfully applies for access at Leeds Festival will be sent an Access Guide (via email) prior to the event. This will include detailed access information specific to the event.

Our Access Guide includes:

  • Arrival Information
  • Site Changes and Updates
  • Access Maps (including route distances, charging points, accessible toilet and platform locations and more)
  • Opening Times
  • Access Facilities and more!

We recommend saving and printing a copy of our Access Guide for your own reference (once available). No hard copies will be available on-site.

A downloadable copy of our Access Guide will also be available here nearer the event.

Personal Assistant (PA) Tickets

ADULTS

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost. You can apply for a PA Ticket when completing your Access Application Form.

Please note:

  • You do not need to purchase a PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for PAs.
  • PA Tickets are provided on the expectation that PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
  • PA Tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.

CHILD (UNDER 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

Travel and Arrival

TRAVEL

We strongly advise planning your journey before leaving for Leeds Festival. Specific travel information will be sent out via email to Access customers prior to the event.

If driving please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please follow the temporary road signs, rather than sat nav near the event (Bramham Park).

For those travelling by public transport, please refer to the Travel Section of this website for more information.

ACCESS CAR PARK

Leeds Festival has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form).

Please note:

  • Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
  • Access parking is free of charge, but only when applied for in advance.
  • Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead we recommend they use one of our other car parks by purchasing a Parking Pass.

DROP OFF PASS

If you are being dropped off at / picked up from Reading Festival, you can apply for a Drop Off Pass through our Access Requirements Form. This will allow entry into the Access Car Park, and for you to drop of luggage close to the Access Campsite.

Access Campsite

If attending Leeds Festival for the weekend, Access Customers can apply (via our Access Requirements Form) to stay in our Access Campsite containing additional Access facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.

The Access Campsite is located as close as to the Arena as possible to the Arena, staffed 24 hours, and where our Access Team are based.

Campsite facilities include:

  • Wheelchair accessible toilets and showers
  • A Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling.
  • This unit is not for sleeping.
  • Standard toilets and showers
  • Drinking water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage
  • Campsite hub and information (where our Access Team are based)

GROUP SIZE

As well as you and your PA, we also allow up to two friends to camp with you  in the Access Campsite (a maximum of 4 people including you). You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Access Campsite.

CAMPERVANS

We can accommodate a limited number of campervans in the Access Campsite. To bring a campervan please select this option in your application. We will then email you the link to purchase an Access Campervan Ticket.

Please note: Campervan Tickets are supplementary (in addition to your festival ticket) and as such will incur an additional charge.

Arena Facilities

Accessible viewing platforms and toilets are provided within the Arena at Leeds Festival. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.

ACCESSIBLE VIEWING PLATFORMS

All platforms have ramp access, wheelchair accessible toilets and charging points. Limited seating is also available at each platform, however access customers are welcome to bring their own (where space allows).

As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.

We operate our platforms on a first come, first served basis and, whist we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

ACCESSIBLE TOILETS

Wheelchair accessible and standard toilets are located at all of our viewing platforms.

D/deaf Customers

BSL INTERPRETING SERVICES

A performance interpreting service will be provided by fully qualified interpreters from Performance Interpreting.

Full performance interpreting schedules will be included in our Access Guide, along with details and the location of our information and welfare service available for D/deaf customers at Leeds Festival.

HEARING LOOPS

A hearing loop is installed at the Disabled Access Check-In, and at some of our platforms in the Arena. Exact locations will be shown in our Access Guide.

Other Information

TEMPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Leeds Festival. Chairs are allowed into the festival.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available 24 hours and can be located in the Arena and Campsites (clearly signposted). Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

GROUND CONDITIONS / WEATHER

Leeds Festival is an outdoor event taking place on farmland used for grazing, which is generally level, but uneven, terrain. The Access Campsite is the closest campsite to the Main Arena, however there is a steep incline between the two.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

The majority of our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

Contact Info (Access)

If you require further assistance or information that cannot be found on the website, please contact a member of the Access Team via:

  • Email: [email protected]
  • Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
  • Phone: 0207 009 3487 (in operation from January 2021)
  • Fax: 08700949100 (for attention of Access Team)

Office opening times are: 10am – 6pm, Monday to Friday. An answer machine will be available outside of these hours. Please remember to leave your phone number or email address.