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Terms And Conditions

Accessible Terms & Conditions

It is mandatory to provide one of the following forms of supporting documentation in your application as evidence of your requirements and to grant a PA ticket. Please include one of the following with your completed form:

  • PIP (Personal independence payment)
  • DLA – care and/or mobility
  • Letter from a medical professional
  • D/deaf or blind registration
  • The Access Card or equivalent with a +1 icon for PA tickets
  • Blue Badge – permitted for parking only requests

Please note any submitted documents are securely destroyed.

If you do not have the above evidence but feel you need assistance to access the festival, please contact us. Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However we will always try to accommodate any late requests.

Campervan and Caravan Passes

Campervan and Caravan for 2019 are available now via our Tickets Page.

Every occupant of the campervan must also be in the possession of a valid Weekend Ticket to the event.

The campervan ticket must be displayed inside your vehicle windscreen before you arrive on site, so that we are able to direct you to the right place.

No vehicles are permitted in the standard campsites and only towing vehicles for caravans are permitted in the campervan fields.

You will not be permitted to sleep in the standard car park.

There are no electrical hook ups for campervans anywhere on site.

Campervans cannot be parked with tents in the campsite; they will be located on one end of the campsite to comply with non-negotiable licence conditions.

If you are not clear if your vehicle constitutes a campervan, see our terms and conditions.

Instalment Plans

For those who want to spread their ticket cost over a number of months, tickets can be purchased with our Instalment Plan.

When purchasing your ticket, add a full priced Weekend Ticket to your cart and after entering your shipping address select to pay using the ‘Instalment Plan’.

Please read the full terms and conditions here.

If you purchased your ticket between 1st November 2018 and 30th November 2018 your payment will be charged as follows:

  • Deposit – 25% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 – 25% of the total cost of your purchase due 2nd January 2019
  • Payment 2 – 25% of the total cost of your purchase due1st February 2019
  • Payment 3 (Final) – 25% of the total cost of your purchase due 1st March 2019

If you purchased your ticket between December 1st 2018 and 31st December 2018 your payment will be charged as follows:

  • Deposit – 25% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 – 25% of the total cost of your purchase due 1st February 2019
  • Payment 2 – 25% of the total cost of your purchase due 1st March 2019
  • Payment 3 (Final) – 25% of the total cost of your purchase due 1st April 2019

If you purchased your ticket between 1st February 2019 and 28th February 2019 your payment will be charged as follows:

  • Deposit – 25% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 – 25% of the total cost of your purchase due 1st April 2019
  • Payment 2 – 25% of the total cost of your purchase due 1st May 2019
  • Payment 3 (Final) – 25% of the total cost of your purchase due 3rd June 2019

If you purchased your ticket between 1st March 2019 and 31st March 2019 your payment will be charged as follows:

  • Deposit – 25% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 – 25% of the total cost of your purchase due 1st May 2019
  • Payment 2 – 25% of the total cost of your purchase due 3rd June 2019
  • Payment 3 (Final) – 25% of the total cost of your purchase due 1st July 2019

If you purchased your ticket between 1st April 2019 and 30th April 2019 your payment will be charged as follows:

  • Deposit – 33% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 – 33% of the total cost of your purchase due 3rd June 2019
  • Payment 2 (Final) – 34% of the total cost of your purchase due 1st July 2019

If you purchased your tickets between 1st May 2019 and 31st May 2019, your payment will be charged as follows:

  • Deposit – 50% of the total cost of your purchase, plus any service charges due immediately
  • Payment 1 (Final) – 50% of the total cost of your purchase due 1st July 2019